Terms of Service

Terms of Service - Hostnetics

Last Revision: December 31, 2024

1. Introduction

1.1 Company Overview and Introduction to Key Terms of Use

This section aims to introduce the Company, the services it offers, and the key terms governing the operation of its website and products/services.

The Company operates in the field of internet services, including web hosting, domain name registration, cloud solutions, and other specialized technology products and services. It is committed to providing high-quality customer service, focusing on innovation, reliability, and data protection.

The following terms of use constitute the legal framework governing the cooperation between the Company and its Users/Clients. They include essential information about the rights and obligations of both parties, ensuring transparency in transactions.

Hostnetics, hereinafter referred to as the "Company," is an online platform offering products and services via the Internet. The Company is based in Thessaloniki, Greece, with VAT number 117 86 23 38, Tax Office: Ionia Thessaloniki, Business Registration Number: 1455 8900 5000, and contact phone number: +30 231 231 18 68. The terms and conditions listed below apply to the use of the Company's website and the services provided through it. By using the Company's website or services, users agree to the terms and conditions set by the Company. The Company reserves the right to modify these terms and conditions at any time, in accordance with applicable laws and its operational needs.

If the user or a user representative does not agree with the following terms and conditions, they must refrain from using the Company's website and services. Users of the Company's website or visitors/customers of the website https://hostnetics.gr will be referred to as "Clients," regardless of whether they place orders for products or services from the Company.

1.2 Description of Services

The Company provides specialized web hosting and application hosting services through advanced infrastructure based on collaborations with established data service providers in Europe. This infrastructure includes high-tech equipment such as web servers, routers, network cables, and specialized security, monitoring, power, and fire protection systems. All the above are governed by written agreements that ensure optimal operation and data security.

Through its website, the Company enables Clients to access this infrastructure by offering subscription-based services. These subscriptions allow Clients to upload, store, and manage data essential for the operation of their businesses or personal projects.

The Company's servers serve as the primary mechanisms for storing and delivering content online. Clients can use them to host websites, exchange emails, manage electronic documents and forms, and engage in various commercial and educational activities.

The Company's services support modern internet protocols such as:

• TCP/IP: Ensures reliable data transmission.
• HTTP/HTTPS: Guarantees secure access to content.
• FTP/SSH: Enables remote file management.
• Email: Supports email sending and receiving.

Client data may be:

• Publicly accessible (such as website content).
• Password-protected (such as in private websites or member areas).
• Stored in secure locations (e.g., backup servers).

Clients enter agreements for the leasing and usage of the Company's infrastructure, unconditionally accepting the terms of use detailed on this website.

1.3 Explanation and Terminology of Services

In the context of web hosting and online application services, the Company adopts specific terminology to clearly describe the various components and functions included in its services. Understanding these terms facilitates Client interaction with the offered products and features.

• Web Hosting: The service that provides the technical infrastructure for storing and publishing websites online. This service may be referred to by various names, such as shared hosting, VPS hosting, semi-dedicated hosting, reseller hosting, or dedicated server hosting, depending on the infrastructure and technical capabilities.
• Servers: Specialized computers that store and distribute data, described as servers, web servers, or hosts.
• Control Panel: The interface through which Clients manage hosting services. Common terms include cPanel, Plesk, or simply Control Panel.
• Website: The online presence of a Client, referred to as a website, site, domain, or web page.
• Web Applications: Online applications described as web applications, web apps, or simply applications.
• Email: Electronic message exchange, including terms like email, electronic mail, or email address.
• Backup: The process of creating data backups.
• Databases: Commonly referred to as database, MySQL, with phpMyAdmin being a widely used management tool for MySQL databases.
• Domain Names: Unique online addresses described as domain names, domain spaces, or simply domains.
• Web Addresses (URLs): Any online link referred to as a URL or web address.

2. Intellectual Property Rights

This website is one of the official online stores of the Company. All of its content, including images, graphics, photographs, designs, texts, services, and products offered, belongs to the Company's intellectual property or is used under proper authorization and is protected by Greek, European Union, and international intellectual property laws.

Any form of copying, distribution, transmission, modification, resale, derivative work creation, or misleading the public regarding the actual source of the website's content is strictly prohibited. Reproduction, republication, downloading, posting, distribution, transmission, or any other use of the content for commercial or other purposes is only allowed with prior written permission from the Company or the respective copyright holder.

Names, logos, and distinctive signs representing the Company or third parties related to the Company and its products or services are exclusive trademarks protected by trademark laws. Their presence on the website does not imply any transfer or granting of license or right to use them.

3. Company Liability

The Client confirms that any files uploaded to the server will be fully prepared and will not require additional processing by the Company to function properly. The Company reserves the right to access the Client’s data, files, and websites if requested by the Client for technical support, for audits, or upon request by competent Authorities, in accordance with the Privacy Policy and Data Security Statement.

The Company provides Clients with essential login details via email for accessing the Control Panel of their services, publishing files online, setting up email accounts, and managing services.

The Company may provide support for matters not directly related to domain name services or website hosting (additional Technical Support). The Client accepts that the Company assumes no liability for the accuracy or completeness of such support instructions.

The Company does not monitor the content of information transmitted through its servers and does not guarantee the reliability, accuracy, or quality of information transmitted over the Internet through its services. The Company also does not guarantee the financial or personal credibility of third parties or the fulfillment of their commitments. The Company bears no liability for any damages arising from delays, failure to deliver goods, or service interruptions due to any cause, error, or omission.

The Company is not liable for damages resulting from the use or availability of its services or their unavailability under any circumstances or causes.

The Company performs periodic upgrades to its applications on its servers to ensure high security levels and provide the latest versions of applications such as Plesk Panel, cPanel, PHP, MySQL, Ioncube, etc. It is the Client’s responsibility to update and upgrade the code used for their websites to be compatible with the servers and installed applications. The Company is not responsible for any damage resulting from the Client’s failure to update their websites for compatibility with upgrades.

The Company creates backups of Client files and databases on a daily basis for up to 30 days. However, the Company does not guarantee that backups will always be up-to-date or available for recovery. The Client is responsible for maintaining their own backups of websites, files, databases, and email correspondence at regular intervals on their computer or other storage (external hard drive, USB stick, cloud storage, etc.). The restoration process from a backup may take time and cause content alterations or reversion to a previous version.

The Company may access Client data if required by Authorities or a judicial order, following legal procedures. This may result in the disclosure of personal and other data concerning the Client.

The Company is not liable for any loss, damage, or moral harm resulting from these upgrades or the Client’s failure or unwillingness to adapt their websites to upgraded versions of various software, web applications, and programming languages installed on the Company’s servers.

The Company is not responsible for any damage resulting from the execution or non-execution of the Client’s order or for delays in service provision in cases of force majeure.

The Client acknowledges that the Company may modify the services and products provided through third-party suppliers and bears no liability for claims arising from the use of such products or services.

4. Client Obligations

The Client is required to adhere to the following Terms of Use and fully agrees to them:

By accessing the Company's system, registering, or using its services, the Client or any other individual who accesses or uses the services declares and guarantees that the information provided during registration (name, address, phone number, etc.), as well as details regarding domain names, websites, and accounts, is accurate, truthful, and complete. If this information is incorrect or inaccurate, the Company reserves the right to cancel the registration, orders, or activated services.

The Client ensures that any material uploaded to the Company's servers is free from electronic viruses and security vulnerabilities in its code, will function properly without requiring additional processing, and complies with the law without violating third-party intellectual property rights.

The learning and familiarization with cPanel or any other Panel, Outlook, browsers (Internet Explorer/Firefox/Chrome/Safari), and FTP programs, as well as content management systems such as Joomla, WordPress, Prestashop, etc., is the sole responsibility of the Client. If additional programming is not required from the Company, the Client agrees that they are responsible for building and publishing their websites and that the Company is not obligated to train the Client or provide the necessary knowledge. The Company may, as an exception and at its discretion, provide support and guidance on such matters, provided there is available time.

To ensure a smooth start, the Client should take the time to familiarize themselves with the Company's services and carefully read the instructions sent via email, following them precisely.

The Client may use the services offered by the Company for the creation, maintenance, virus and security vulnerability checking, management, and renewal of their websites, subject to additional charges agreed upon with the Company.

The Client is responsible for choosing and securely using passwords and protecting them from third parties. The passwords created by the Client must not be predictable, and Users must safeguard their confidentiality and not disclose them to any third party. In case of loss or theft of passwords, the Company bears no responsibility, while the Client is responsible for immediately deactivating the passwords and restoring any damage that may arise for the Company or third parties.

The Client is required to ensure that their websites are compatible with the Company’s servers and frequently update their website code to prevent problems.

The creation and storage of backups for the Client’s websites is the sole responsibility of the Client and should be performed outside of the Company’s servers. Especially before any upgrades or hardware changes, the Client must ensure that they have a backup of their data.

The Client must check the status of their website after every upgrade or maintenance performed by the Company.

The Client is obliged to monitor their domain’s storage usage and traffic and investigate any unexplained increases in space or traffic, which may result from malicious activities or unauthorized users. Causes may include, for example, the use of a file from the Client's website via hotlinking from another website (leading to bandwidth theft) or the possibility that the Client's web hosting account has been compromised by hackers or malicious users. This may occur if weak passwords have been used on the account or if outdated and insecure versions of applications (CMS) such as Joomla or WordPress are in operation. In such cases, unauthorized files may be uploaded and transmitted through the Client's account that are unrelated to the Client's website.

The optimization of MySQL databases and the simplification of database queries is the Client’s responsibility to ensure the proper functioning and performance of their website, as well as to maintain the optimal performance of the server hosting their site.

5. Acceptable Use Policy for Web Hosting Service

5.1 Prohibited Uses and Content

The Client agrees not to use the Company's website, services, or servers for the following purposes:

• Illegal or Offensive Content: Posting, sending, or transmitting any material that is illegal, threatening, offensive, vulgar, obscene, defamatory, discriminatory, violates privacy rights, or includes hate speech based on race, nationality, religion, etc.
• Harming Minors: Any activity that could harm minors or promote any form of violence or abuse.
• Adult Content: Pornography, gambling, or any other activities violating Greek law.
• Violation of Legal Rights: Transmitting proprietary or confidential content that the Client is not legally permitted to publish based on laws, contracts, or agreements.
• Copyright Infringement: Posting content that violates patents, trademarks, copyrights, or other intellectual property rights.
• Malicious Software: Posting or transmitting material containing viruses, phishing pages, malicious codes, or files that may harm the function of software or equipment.
• Illegal Activities: Actions that violate applicable laws or regulations, including unauthorized access to computer systems or networks.
• Harassment: Any activity that violates laws or regulatory provisions and any form of harassment or offense against third parties.
• Promotion or Use of Illegal Software: Cracking tools, serial keys, pirated software, warez, hacking guides, etc.
• Unauthorized Data Collection: Illegal collection or storage of personal data of other users.
• Improper Advertising Campaigns: Any content advertised improperly online, including spam.

5.2 Actions Leading to Immediate Suspension or Termination

The following list describes activities and practices that are not allowed in hosting services and may result in immediate suspension or termination of the account without prior notice:

• Storage of Old Website Versions: Hosting space should only be used for active websites, not archiving purposes. The Company reserves the right to delete outdated files that do not relate directly to an active website’s operation.
• Hosting for Suspended/Disabled Websites: After 15 days, files of suspended websites will be automatically deleted.
• Hosting Non-Public Websites: Websites that are private and not publicly accessible (e.g., private blogs).
• File-Sharing and Storage Sites: Includes services like OwnCloud, NextCloud, SeaFile, pCloud, and similar.
• Hosting Unused Multimedia Files: Such as videos, music files, images, and PDFs that are not actively used on the hosted website.
• Using Hosting Resources for External Domains: Storing files for domains hosted elsewhere.
• Traffic Redirecting Domains: Domains used solely to increase traffic to other websites.
• Resale or Redistribution of Hosting Resources: This includes selling hosting space or bandwidth, whether free or paid.
• Legal Violations or Third-Party Infringements: Any action violating laws or third-party rights.
• Unauthorized Data Collection or Storage: Collecting or storing personal data without proper authorization.
• SEO Farms and Link Exchange Services: Creating SEO farms or banner/link exchange networks.
• Running BitTorrent Applications: Hosting or linking to illegal distributed files.
• Offering Free Hosting Services: Providing file hosting or free website hosting services.
• Running Proxy Servers or Intermediary Services: Operating proxy services without authorization.
• External Database Connections: Databases must belong to the same hosting account.
• Hosting Illegal Content or Unauthorized Material: Hosting forums or websites containing illegal material.
• Executing Hacking Programs or Cyber Attacks: Includes hacking programs, port scans, denial-of-service attacks (DoS), sniffers, spoofing, ping bombing, and other malicious activities.
• Running Web Crawlers or Indexers: Unauthorized execution of web spiders.
• Executing Unauthorized Background Processes: Running processes that impact server security or performance.
• Running Unauthorized Chat or IRC Services: Hosting chat rooms, Internet Relay Chat (IRC) services, IRC bots (e.g., eggdrop or BitchX), PhpShell, or similar tools is strictly prohibited.
• Using Scripts with External Server Calls: External file or server calls without notification.
• Hosting Gaming Servers: Includes hosting for games like Counter-Strike, etc.
• Unauthorized Server Access or Malicious Use: Any action leading to unauthorized access or harmful activities, with potential legal consequences.
• Frequent Cron or Scheduled Tasks: Running cron tasks at intervals shorter than 15 minutes or in a way that overloads the server.

Compliance with these rules ensures the smooth operation of hosting services and the protection of users and infrastructure. If the Company detects, through internal checks, system issues, or a well-founded complaint from a third party (individual or legal entity), that a website’s usage or content violates these terms, the Company reserves the right to take immediate action. Depending on the severity of the violation, the Company may temporarily or permanently suspend the service, delete offending files, or even terminate the hosting account without refund.

If a criminal offense is detected, the relevant authorities and Company’s legal advisors will be notified. In such cases, the agreement between the Company and the Client is terminated, and legal procedures are followed.

Additionally, if any legal action, claim, or lawsuit is initiated against the Company due to a violation by a user or visitor of a hosted website, the violating party is required to intervene in the process and compensate the Company for any damages or expenses incurred, including legal fees and administrative costs.

5.3 Web Hosting – Hosting Plans

5.3.1 Acceptable Use Policy for Hosting Plans – Web Hosting (Small, Medium, Large, Personal, Dynamic, Scalable, Premium)

The Client agrees to build their websites in a manner that avoids overloading the Company’s servers. This means limiting the use of code or applications that require excessive processing power or consume significant resources, such as CPU, RAM, and Disk IO.

Each hosting package (web hosting) comes with specific specifications depending on the service and hosting server. Regarding databases, they are subject to an acceptable use policy. To ensure the stable operation of servers, their size should not exceed 1GB for MySQL. Exceeding these limits may cause performance issues due to excessive CPU, RAM, or Disk IO consumption.

The web hosting service is designed to efficiently meet the needs of small websites, such as those of small businesses, freelancers, or bloggers. However, it is not recommended for websites with high demands, such as e-commerce stores, news websites, large blogs, or forums with many simultaneous visits, as well as for cases of increased disk, CPU, RAM, or Disk IO usage.

The Acceptable Use Policy is applied to ensure network stability and maintain service quality. Websites that exceed maximum limits on traffic, CPU usage, RAM, Disk IO, etc., for more than 15 days must upgrade to higher-tier hosting plans.

Any files (software, videos, mp3, photos, etc.) and backups that are not used by the website will be deleted without prior notice.

5.3.2 Acceptable Use Policy for Business Hosting Plans (Grow, Professional, Advanced)

The terms of use governing Web Hosting services also apply to Business Hosting services (except for server resources allocated to these specific plans). Business hosting plans are designed to accommodate e-commerce websites, news portals, and other sites requiring higher processing power and additional resources.

Websites that exceed maximum limits on traffic, CPU usage, RAM, Disk IO, etc., for more than 15 days must upgrade to higher-tier hosting plans within the same series. If the Client already has the highest available Business Hosting plan, they must immediately contact the support department to create a customized offer suited to their needs.

5.3.3 Acceptable Use Policy for Managed WordPress Hosting Plans (Essential, Standard, Premium)

The terms of use governing Web Hosting services also apply to Managed WordPress Hosting services (except for server resources allocated to these specific plans). Business hosting plans are designed for hosting websites and e-commerce stores built on WordPress, requiring greater processing power and additional resources.

Websites that exceed maximum limits on traffic, CPU usage, RAM, Disk IO, etc., for more than 15 days must upgrade to higher-tier hosting plans within the same series. If the Client already has the highest available Managed WordPress plan, they must immediately contact the support department to create a customized offer suited to their needs.

5.3.4 Acceptable Use Policy for Managed VPS Hosting Plans (Basic & Standard)

A Virtual Private Server (VPS) is an isolated, autonomous virtual server hosted within a larger dedicated server. Unlike shared web hosting, VPS servers operate independently, ensuring data protection. Additionally, each VPS has its dedicated share of disk space, CPU, RAM, and data transfer from the parent server. To ensure the smooth operation of all VPS instances, resource usage is restricted by predefined minimum and maximum limits.

The Isolation Container allows the segmentation and virtualization of a physical dedicated server into smaller, autonomous servers (Virtual Private Servers - VPS). This process fully utilizes the available server hardware to benefit the hosted domains on each VPS by distributing:

• The physical server’s resources (such as processing power, RAM, disk speed, I/O, and bandwidth).
• The necessary permissions and management tools to ensure maximum performance and security.

Additionally, idle resources of the physical server (RAM, CPU, I/O) can be utilized by any VPS that requires additional power beyond its allocated resources.

Managed VPS hosting offers exceptional performance and flexible management capabilities. Each Cloud VPS can:

• Have its own storage space, users, and processes.
• Independently manage its operating system configuration files and host any application.
• Install open-source or commercial web applications compatible with the VPS operating system and technologies.
• Restart or shut down at any time via the Enhance Control Panel.
• Choose the preferred web server, e.g., Apache or LiteSpeed if using cPanel. The Enhance Control Panel always uses LiteSpeed Web Server.

With this setup, Managed VPS hosting ensures maximum flexibility, independence, and adaptability to the needs of each Client.

Managed VPS Service and Support

The managed VPS hosting service includes initial server setup and a specific approach to ongoing technical support to ensure proper functionality. The Company is responsible for ensuring the smooth operation of every new Managed VPS server it offers to Clients by providing:

1. Initial installation and security measures according to industry standards.
2. Installation and configuration of security systems (Firewall, etc.).
3. Micro-updates for cPanel or Enhance Control Panel to improve security and functionality.
4. On-demand upgrades for the operating system (OS), cPanel, PHP, MySQL, ensuring compatibility between components.
5. Technical support for hardware, networking, or software-related server issues.

These actions ensure the performance, security, and stability of the Managed VPS service, while also offering flexibility and self-management options for Clients. Note that root access is not provided to Clients.

Client Responsibilities for VPS Hosting

To ensure server security and functionality, Clients hosting websites on VPS are responsible for:

1. Updating web applications (such as Joomla, WordPress, Prestashop, Magento, OpenCart, etc.) and all associated plugins, add-ons, themes, and extensions to the latest versions.
2. Maintaining offline backups of their websites. This means creating weekly backups and storing them locally.
3. Providing support to their own clients (if they host websites for others). The Company does not offer direct support to Clients' customers.
4. Regularly updating security credentials (e.g., email, FTP passwords). Passwords should be at least 12-16 characters long and include letters, numbers, and special characters (@, #, %, & etc.).
5. Reviewing website code (PHP, MySQL) to fix security vulnerabilities.
6. Protecting sensitive access points (e.g., contact forms, file upload forms, and admin panels for Joomla, WordPress, etc.) using passwords and access restrictions (e.g., Google reCAPTCHA).
7. Regularly scanning computers for malware using tools like Spybot Search & Destroy, Malwarebytes, etc.
8. Consulting cPanel/Enhance Control Panel manuals or contacting the Company before making server modifications.

If an unmanaged VPS is agreed upon, the Client assumes full responsibility for:

• Initial server setup (basic configuration and preparation).
• No technical support for operating system or software management.

Support is limited to hardware or network failures, provided only through written requests (Support Tickets).

By opting for an unmanaged VPS, Clients gain full control of their server but must handle technical management independently.

5.5 Backups

5.5.1 Client Obligations

The Client is required to create and store backups of their websites in a location outside the Company's servers at regular intervals. The Client can generate a backup of their files (websites, databases, files, emails) through the control panel and download it directly to their computer for any use.

The Client unconditionally accepts and agrees that under no circumstances shall they rely partially or exclusively on the Company for backups of their files, nor claim that the Company must restore recent or past backups of their files.

5.5.2 Limitation of Company Liability

The Company is not responsible and is not obliged to compensate for any loss, damage, or moral harm resulting from the inability to retrieve or restore backups of the Client’s files, as well as from the inability to provide support in related matters.

By accepting the terms and continuing to use the Company's services, the Client agrees not to make claims beyond the actions that the Company provides, including the retrieval of available backup copies of data and information stored in the hosting space, technical support, and every possible effort to promptly resolve any issues arising for any reason.

5.5.3 Backup Restoration

Restoring data from a web hosting account that has been suspended for more than 3 days or has been deleted from the Company’s servers requires a fee of €15 + VAT, provided that a backup of the hosting account is available in the Company’s infrastructure.

The Company offers, for the Client’s convenience, one (1) free restoration per month from its own backup. Any additional backup restoration for the same hosting account or domain within a 30-day period will incur an extra charge of €15 + VAT. In any case, the Client can restore a backup from the available list via the provided Control Panel.

5.5.4 Backup Provision via the Control Panel

For all hosting plans offered by the Company, the Client has the option to create a backup of their domain, including files, databases, and emails, through the control panel and download it locally to their computer.

5.6 Website Migration

For every new hosting plan (web hosting) provided by the Company, the Client can request free migration from another hosting provider. Each hosting plan specifies the number of websites eligible for free migration. This policy also applies when the Client upgrades a hosting plan and wishes to migrate websites from another provider.

If the Client requests migration of more websites than those included in the free transfer, additional tiered fees apply depending on the total number of websites being migrated.

All calculations for free website migration are based on the total sum of domains and subdomains requested for migration. Subdomains count as websites.

Emails (accounts and messages) are not transferred by the Company or the technical team. The Client can create email accounts on the new hosting plan and transfer emails using the provided migration tool or download them manually using email clients like Outlook, Thunderbird, or mobile devices.

Free website migration is provided only if feasible and does not compromise server security. The Company assumes no responsibility for incomplete website migrations. The Client must provide all necessary website-related information upon request from the technical team.

The Client or their developer is responsible for checking and resolving any issues that arise after migration, working cooperatively with the technical support team.

The Client must not cancel or allow their hosting plan with the previous provider to expire until at least 48 hours after the migration is completed.

5.7 Open Source Applications (Open Source CMS)

5.7.1 Pre-Installed Open Source Applications

The Company provides pre-installed open-source applications through the control panel, such as Joomla, WordPress, Prestashop, phpBB, etc., on an "as is" basis, without offering technical support or training for their use, as these are third-party software. However, the Company makes every effort to assist the Client in case of issues. The Company is not responsible for any script malfunctions unless they are proven to be caused by the server, its configurations, or the domain's file structure.

5.7.2 Client Obligations

The Client is responsible for installing, configuring, and maintaining open-source applications (CMS) or other web applications they use. They must regularly check for available updates and immediately upgrade applications such as WordPress, Joomla, Prestashop, etc., to the latest version. It is also recommended that the Client subscribes to the newsletters of the developers or communities supporting these applications to stay informed about new versions or critical updates.

5.7.3 Application Security

If an open-source application or proprietary software contains security vulnerabilities due to outdated or unpatched versions, the Company reserves the right to disable the application until the Client performs the necessary upgrades or fixes the vulnerabilities.

If the Client is unable to complete the required actions, the Company may, upon request and at an additional cost, handle the upgrade.

If applications are found to contain malicious or infected files, they will be disabled by the Company, and the Client will be notified via email to take the necessary actions to clean and restore the application.

6. Domain Names

6.1 Client Obligations and Registry Regulations

All clients, users, or prospective domain name owners must read, understand, and accept the Domain Name Management and Registration Regulations, including any amendments.

Detailed information about .GR, .EU, and gTLD domain regulations can be found at the following links:

• .GR Regulations: EETT
• .EU Regulations: EURid
• gTLD Regulations: ICANN UDRP

The Client must ensure that the domain name they register is under their full and accurate details (name, surname, company name, address, phone number, email). These details must be kept up to date, especially if the domain is actively used.

If the registration is made on behalf of a third party (individual or legal entity), the Client must list the third party as the domain owner rather than themselves to avoid rights violations. The Client may be listed as the technical, administrative, or billing contact to receive relevant notifications (e.g., renewal, expiration, registrar changes).

6.2 Limitation of Liability

The Company is not responsible for errors in domain registrations. Specifically for .GR domains, if an error occurs, the Client bears the cost of the transfer. For other domains, the owner can modify the details according to the applicable guidelines. Additionally, in cases of unpaid orders, the Company is not liable if a third party registers the domain. Clients who require immediate activation should select online payment via credit card.

6.2.1 Incorrect or Incomplete Registration Details

The Company is not responsible if the Client provides incorrect or incomplete details during registration, whether for themselves or a third party. Before completing the registration request, the Company informs the Client via an on-screen message regarding the correctness of the provided details.

• For .GR domains: If a transfer is needed due to incorrect details, the Client must pay the required fee and submit a transfer request via the Company’s platform.
• For .COM domains: The process involves changing the owner's details and confirming the update via an email sent to the new owner.
• For .EU domains: Ownership changes can be made directly through the Client's account.

6.2.2 Registration by a Third Party Due to Unpaid Orders

If an order is not paid on time, the Company is not responsible if a third party registers the domain. In this case, the Client may search for and register a different domain.

The Company registers a domain only after confirming payment. For immediate registration, it is recommended to pay electronically via credit card.

6.3 Online Domain Management System

The system supporting the ordering process and service management is designed to ensure reliable operation and secure transactions. It is regularly updated to introduce new features and fix errors. However, it is provided "as is," and the Company is not responsible for errors, failures, data loss, or issues caused by software, hardware, or data transmission networks.

In the event of temporary system unavailability or failure to process domain registration or renewal requests, the Company is not liable for damages. The Company's only obligation is to refund or credit the amount for unprocessed orders.

If the Client encounters issues using the system or identifies errors, omissions, or security vulnerabilities, they must promptly notify the Company via email. Malicious use of the system is strictly prohibited and may result in legal action against the responsible parties.

The authorization code for a domain is available to the administrator/owner through the Company’s platform and can be requested at any time via the owner's email.

The Company operates as an authorized registrar for .GR domain names, complying with all relevant Greek and EU laws.

6.4 Domain Name Transfers (Registrar Change)

The Client can transfer .GR domain names to the Company at any time, even if they are in a quarantine period. However, for domains with extensions such as .COM, .NET, .INFO, transfers are not possible while they are in quarantine.

The transfer process is instant for .GR, .EU, and .COM domains, while other extensions may take up to five business days to complete.

6.5 Domain Name Transfer Process and Fees

.GR Domain Transfers

• .GR domain transfers are free and completed instantly.
• The process is performed through the transfer request form, where the user enters the domain name and authorization code.
• If the Client does not have access to the registrant's email but is the legal owner, they may submit a transfer request via EETT.

.EU Domain Transfers

• The transfer of a .EU domain includes a 1-year renewal from the transfer date.
• Transfer process:
1. Request the authorization code from the current registrar or retrieve it via EURid (https://eurid.eu).
2. Enter the domain and authorization code in the online transfer form.
3. The request is automatically submitted to EURid, and the transfer is usually completed within 1-2 business days, after confirmation via email sent to the domain owner.

.COM, .NET, .INFO, etc. Domain Transfers

• Transfers for .COM, .NET, .INFO, and other gTLDs are subject to a fee, which includes a 1-year renewal from the expiration date.

Transfer requirements:

• The domain must have been registered for at least 60 days.
• The "locked" status must be disabled.
• Whois privacy protection must be disabled.

Transfer process:

1. Request the authorization code from the current registrar.
2. Complete the transfer form through your account.
3. Confirm the transfer via the email link sent to the domain owner.

Transfers of these domains follow ICANN regulations, available here, including domain dispute resolution policies.

6.6 Authorization Code (EPP Code)

To obtain the authorization code for a domain, follow the transfer guidelines for the respective domain type. For more information, contact the technical support team.

6.7 Transfer of Recently Renewed gTLDs

Domains such as .COM, .NET, .ORG, .INFO that have been renewed within the last 45 days do not gain additional renewal time upon transfer.

6.8 Transfer of Expired Domains

• .GR domains can be transferred even if expired, provided the applicable fee is covered and the current registrar is informed.
• Other domains (e.g., .COM, .NET, .ORG) must first be renewed by the current registrar before transfer.

6.9 Grace Period for Expired Domains

After expiration, a domain enters a Grace Period (also known as Reactivation or Renewal Grace Period - RP). The duration varies depending on the domain extension:

• .GR domains: 15 days.
• gTLD domains (e.g., .com, .net, .org, .eu): Around 30 days (subject to registrar policies).

During the Grace Period, the domain is deactivated and can only be renewed by its legal owner.

6.10 Renewal of Expired Domains

• .GR domains: Can be renewed within 15 days of expiration at the standard renewal price.
• .EU domains: If expired, they enter a quarantine period and can be renewed for an additional fee.
• gTLDs (e.g., .com, .net, .org):
• After expiration, they remain in EXPIRED status for 1-45 days.
• If not renewed, they enter Redemption Grace Period (RGP) for 30 days, incurring a recovery fee.

Redemption Grace Period Recovery Costs:

• .com, .net, .org, .info, .biz: €120 + renewal cost + VAT.
• Other extensions: €290 + renewal cost + VAT.

If the domain is not renewed within the Redemption Grace Period (RGP), it may enter the "PENDING DELETE" status, which lasts approximately 5 days. During this phase, the domain cannot be renewed, and once completed, the domain is released and becomes available for registration by any interested party.

6.11 Special Renewal Conditions for Specific Extensions

• .DE Domains: Must be renewed at least 10 days before expiration.
• .EU Domains: Must be renewed at least 10 days before expiration.
• .NL Domains: Must be renewed at least 10 days before expiration.
• .FR Domains: Must be renewed at least 9 days before expiration.
• .CO Domains: Must be renewed at least 12 days before expiration.

6.12 Refund Policy for Domain Names

Refunds for domain name services are provided only in the following cases:

1. Failure to register a .GR domain: If EETT rejects the registration request for a .GR domain.
2. Cancellation of a .GR domain registration request: If a written request is sent to the Company within 5 days from the date of submission to EETT.

For requests related to other extensions (such as .com, .net, .org, .eu, etc.), cancellations or refunds are not allowed. The Client is responsible for carefully verifying the accuracy of the domain name before submitting a registration request. Additionally, no refunds are given for renewals, transfers, or any other domain-related actions.

6.13 Domain Name Deletion

If the Client wishes to delete their domain name, they must submit a request to the Company via email, using the email address registered as the domain contact. The request must include the authorization code of the domain. If the domain’s status allows for deletion, the process will proceed accordingly.

6.14 Domain Transfer to Another User

The Client may transfer a domain from their account to another user account (also a Client of the Company). To complete this process, the receiving user’s account ID must be provided as an additional security measure, along with confirmation that the domain name to be transferred has been correctly verified.

Domain transfers are irreversible. Once completed, the new user gains full management and control of the domain, including the ability to modify its contact and ownership details.

The Company is not responsible for the transfer of an incorrect domain, as the responsibility lies solely with the Client.

Additional Fees

The Company reserves the right to charge management fees arising from issues or complications caused by the Client's actions. In cases requiring additional administrative or legal processing, an extra fee of €70 + VAT may apply.

7. Terms of Use for SSL Certificates

7.1 SSL Issuance and Installation

The SSL issuance and installation service, provided by a technician from the Company, is optional and is linked to the purchase or renewal of a specific certificate. In the case of a new order or renewal of another certificate, a separate order for the installation service is required.

This service includes:

• Issuance of the certificate by the Certificate Authority (CA) (e.g., DigiCert).
• Guidance and support in the validation process, in the case of OV (Organization Validation) or EV (Extended Validation) certificates.
• Installation and activation of the SSL certificate on the Client’s server or hosting package.

Switching the website to a secure connection (https://) via CMS platforms such as WordPress, Joomla, OpenCart, Prestashop, Magento, etc., must be carried out by the Client or their developer, following the relevant instructions.

For OV and EV SSL certificates, the verification of company details is performed by the Certificate Authority (CA), and the Client is responsible for providing all necessary documentation. The Company is not responsible for any delays or issues in this process.

7.2 SSL Renewal

The SSL renewal service is optional and accompanies the purchase, renewal, or reissuance of an SSL certificate. A separate order is required for each new certificate.

The renewal service includes:

• Renewal or modification of the certificate through the Certificate Authority.
• Guidance in the validation process, if applicable to OV or EV SSL certificates.
• Installation and activation of the SSL, if possible.
• Unlimited reissues during the certificate’s validity period.

This service is provided annually by a technician from the Company and must be renewed with each new SSL order.

The activation of the secure connection (https://) must be implemented by the Client or their developer.

7.3 SSL Reissuance and Installation

Clients can request an SSL reissuance directly through their account, free of charge, as long as they handle the process themselves.

SSL reissuance is necessary in cases such as:

• Loss of the private key.
• Adding remaining validity time to the SSL certificate.
• Changes in company details or upon request by the Certificate Authority.

If the reissuance and installation are performed by a Company technician, it will be subject to the applicable annual renewal fee.

7.4 Refund Policy

Clients may request cancellation of the SSL certificate and a refund (as account credit) within 7 days of purchase.

For SSL installation and renewal services, cancellations and refunds are not possible, as these services are provided immediately upon order payment.

8. Payments for Services

8.1 General Payment Terms

For transaction verification and security reasons, the Client, if requested by the Company, must provide additional identification documents such as an ID card, passport, etc.

If the Client fails to provide the required information or if the transaction is not successfully verified, the Company reserves the right not to proceed with the provision of the service. Additionally, the amount paid for the specific transaction is non-refundable.

The Client is not allowed to conduct fraudulent, false, or unethical purchases of services. They bear full responsibility for any charges, fees, taxes, or contributions arising from the purchase of services from the Company. The Client agrees to provide the Company's support team with any required information if necessary to verify the transaction.

The Client acknowledges that any additional costs or fees related to intermediary payment processing services are the Client’s responsibility.

The Client also accepts the terms and conditions of Paypal.

8.2 Credit/Debit Card Transactions

For purchases, renewals, or transfers of domain names, as well as the ordering of hosting packages or other services via credit/debit card, the charge is usually processed immediately, and services are activated without delay under normal circumstances.

However, delays may occur due to technical issues such as:

• Inability to connect the Company’s website with the banking system.
• Insufficient card balance.
• Incorrect payment details entered.
• Technical issues in the Company’s platform affecting server/network connections.

The Company is not responsible for failed card transactions and their consequences (e.g., unsuccessful domain registration, expired domain renewal). The Client must ensure they have sufficient funds and that they are the legal holder or authorized user of the card.

If insufficient funds are available at the time of billing, the service may be suspended the day after the subscription expires. The Client may settle the outstanding balance either by retrying the card payment after ensuring sufficient funds or by choosing an alternative payment method and notifying the Company.

8.3 Alternative Payment Methods

Clients may pay for their orders via bank deposit, wire transfer, or Internet/Mobile Banking. Until further notice, other payment methods or credit lines are not supported.

8.4 Payments and Subscriptions

All services provided by the Company are prepaid, either through bank transfer, credit/debit card, or PayPal. Payments are made in EURO (€) currency, based on the pricing lists published on the Company’s website.

Additional charges for extra services are applied at the time of request, according to the current price list and the nature of the service.

8.5 Service Suspension and Termination

The Company reserves the right, at its sole discretion, to refuse, suspend, or terminate the Client's services, with or without prior notice. The Company bears no responsibility for any consequences, whether positive or negative, resulting from the suspension of a website or other service.

If the Client has outstanding unpaid services, the Company reserves the right to suspend, terminate, or delete related services, including domain names or hosting accounts. In such cases, the Company is not obligated to provide backup copies to the Client.

The Company may cancel an account at any time, for any reason, deleting its associated files and content. The Client is responsible for maintaining backup copies of all hosted files and databases, as the Company bears no responsibility for data loss. The creation and retention of backups is solely the Client’s responsibility.

If a payment delay occurs, or a credit card charge fails (e.g., due to insufficient funds or expired card), services are automatically suspended upon subscription expiration, without prior notice.

If the Client does not wish to continue with the Company's prepaid services, they may request cancellation by sending an email to the Company or submitting a cancellation request through their Client account. The Company does not offer refunds for canceled services unless covered under the money-back guarantee. In special cases, the Company may issue account credit for future use on other services, but it reserves the right to refuse such credit at its discretion.

8.6 Additional Fees

The Company is not responsible for any taxes, duties, or other charges arising from the Client’s transactions under the tax laws of any country. The Client bears full responsibility for covering any taxes, fees, or other charges related to the use of servers, products, services, or transactions conducted.

8.7 Risk Assessment and Transaction Review

The Company reserves the right to review the source of any payment if there is suspicion of fraud, deception, or illegal activity related to the provision of services. In such cases, service activation may be delayed until the review is completed.

Additionally, the Company reserves the right to cancel or refuse service provision and refund the payment to the Client’s bank account if necessary.

8.8 Company Reservation Rights

Any complaint, dispute, or claim submitted by the Client regarding a refund (that has already been agreed upon and recorded) to any Greek public authority within 15 business days will be considered by the Company as malicious, defamatory, and harmful to its reputation.

In such cases, the Company reserves the right to take any legal action deemed necessary to protect its credibility against malicious actions intended to harm its reputation. Any violation of this policy may result in the refusal of refunds, whether in cash or as account credit.

8.9 Refund Policy for Domain Names

The Company does not provide refunds for .GR domains (or related extensions such as .com.gr, .net.gr, .org.gr, .ελ) if more than 5 days have passed since the registration request.

Additionally, refunds are not possible under any circumstances after the registration, renewal, transfer, or ownership change of any domain name, regardless of extension (.gr, .eu, .com, .net, .org, .info, etc.).

8.10 Web Hosting Refund Policy

The money-back guarantee for Web Hosting services is valid for the first 15 days from the activation of the service and applies exclusively to the Client’s first purchase of a hosting package. In this way, the Company provides a withdrawal right for at least 14 days, as defined in Article 4 § 10 of Law 2251/1994 and Ministerial Decision Z1-891/2013.

Refund Limitations:

• No refunds are provided for renewals or upgrades of any hosting package.
• No refunds are issued for changing the billing cycle to a shorter period (e.g., from annual to monthly or quarterly) after payment for purchase, renewal, or service upgrade has been completed.

The administrative costs involved in billing cycle changes (balance calculations, invoice cancellation and reissuance, transaction cancellations and refunds, accounting updates, etc.) make such refunds impractical.

Exceptions:

A full cancellation of the transaction and invoice with a refund to the original payment method is possible only if an insurmountable technical issue renders the service completely unusable for the Client.

8.11 Transaction Cancellation or Dispute

If the cardholder disputes a transaction with their bank or any public or private authority, or if the Company cancels any charge on the Client's card, the refund process may be delayed for up to three weeks, without the Company being liable for the delay.

8.12 Refunds Due to Risk Assessment

If the Company receives an anonymous deposit (e.g., via ATM) for a Client's service, and if a preventive review is required due to identified risk, and the review indicates high business risk, the Company will return the amount to the Client’s bank account. The bank account details must match the order details.

8.13 Subscription Renewals

Hosting service subscriptions are automatically renewed at the current price of the package at the time of renewal. If the Client delays payment, the renewal will be effective from the expiration date, not from the payment date. If the Client does not wish to continue the service, they must notify the Company at least 10 days before the subscription expires via email or through their account panel.

No refunds are provided for payments related to subscription renewals or hosting package upgrades.

8.14 Payment Notification Requirement

The Client must send proof of payment for the renewal of their hosting package, either through their account panel or via email. The notification must include the domain name, the service used, and the Client's details. The Client is responsible for confirming that the Company has received the payment and has activated or renewed the service.

8.15 Failure to Notify the Company About Payment

If the Company cannot verify a payment for service renewal and 20 days pass after subscription expiration, the Company will suspend the Client’s hosting service and delete the website and all associated data (files, databases, email accounts, etc.) from its servers without further notice. Similarly, the Client's domain name may expire without renewal, with no liability on the Company's part for any resulting damages or losses.

8.16 Client Notification of Subscription Expiration

The Client receives regular email notifications about the expiration of their domain name (from both the Company and the Greek Registry) at the email address registered in their account. The Client is responsible for keeping their contact details updated and ensuring that they receive these notifications, as the Company is not responsible if the Client fails to receive updates.

8.17 Non-Renewal of Hosting Services

If the Client does not wish to renew their hosting services, they must notify the Company at least 7 days before the subscription expiration/renewal date. If timely notification is not provided, and the renewal is automatically charged to the Client’s credit card or PayPal account, the Company reserves the right to refuse a refund or partial refund.

8.18 Payment Failure Due to Insufficient Funds

If the Client’s credit card or PayPal account does not have sufficient funds to complete the renewal, services will be automatically suspended on the expiration date. The Company will notify the Client of the failed charge attempt.

8.19 Order or Renewal Request Responsibility

The Client is responsible for creating and paying for orders in a timely manner for the purchase or renewal of services. The Client must review the order details before completing the payment. Once an order is paid, it cannot be canceled unless allowed under the service terms.

8.20 Service Price Adjustments

If the cost of a service (e.g., domain, SSL certificate, etc.) increases due to changes by the Company’s supplier (e.g., Domain Registry, SSL issuer) or due to sudden and significant currency exchange rate fluctuations, and the Client has already placed an order at the previous lower price, the Company reserves the right to cancel the order and notify the Client of the price adjustment. The Client may either proceed with the new price or choose a similar service at a comparable cost.

If the order cannot be canceled by the supplier, the Company may request the Client to cover the price difference.

The Company reserves the right to change the prices of all its services and products at any time, without prior notice.

8.21 Electronic Invoicing and Document Transmission

The Company issues and sends legally valid electronic invoices/receipts via email to the Client immediately after the order is completed and always within a reasonable timeframe.

The Client must provide the Company with valid email addresses where issued invoices/receipts will be sent. Specifically, invoices/receipts are sent to the email address entered in the billing details.

The Client explicitly declares that these email addresses are under their full, exclusive, and undisputed control.

These email addresses must not be accessible to third parties, unless explicitly authorized by the Client. The Company bears no responsibility for any unauthorized access or misuse of the Client’s email addresses by third parties, nor for any damages resulting from unauthorized access.

The Company is not responsible for any direct or indirect damages that may arise from the Client's inability or delay in accessing their email inbox.

The Client acknowledges that the Company makes every effort to ensure the continuous availability of electronic invoice transmission services.

If a Client wishes to invoice a third party (individual or legal entity, such as a partner, friend, or Client) for a service (e.g., hosting package or domain name), the following conditions apply:

1. The payment must be made by the entity to be invoiced.
2. If the third party requests access to the invoiced services, the Company—after verifying their identity (e.g., via ID, passport, declaration, or company registration documents)—will provide them with management access to the services without notifying the original requester.

9. Technical Support

9.1 What is Technical Support

Technical support includes assistance in cases of issues or unexpected service malfunctions provided by the Company. It does not include free expertise for website development, maintenance, programming, or software usage on computers.

9.2 How Technical Support is Provided

Initial Steps for the Client: The Client must first consult the available support resources, such as:

• Knowledge Base

If no answer is found, the Client may contact the Company through:

• Email
• Contact Form
• Live Chat

Support Request Process:

1. The Client submits a brief and detailed email describing the issue.
2. The Client receives an automatic confirmation of receipt with a unique reference ID (e.g., Ticket ID: #351671).

Client Responsibilities: For faster and more effective service, the Client must provide:

• Full name or company name.
• Details about the issue (domain, folder, email account, database, etc.).
• The error message, URL, and necessary steps to reproduce the issue.
• Any required access credentials for the service.
• A concise description of the problem from the initial communication.

The Client should also:

• Avoid sending multiple emails or repeated calls for the same issue.
• Cooperate with the Company's representative, strictly following the given instructions.

9.3 Scope of Technical Support

Covered Services: Support applies only to networks, hardware, and software installed by the Company on its servers, including the control panel (cPanel or Plesk), Web Server, MySQL, and PHP.

Exceptions: The Company does not support third-party applications installed by the Client, such as WordPress, Joomla, Prestashop, Magento, etc., unless the issues are directly related to the Company's services. Issues not covered include:

• Application errors due to updates or mishandling.
• Security breaches due to outdated applications.
• Incompatibilities with Company upgrades (e.g., new PHP or MySQL versions).

Additional Services: If the issue falls outside the Company's responsibilities, it may offer assistance or suggest a solution without guarantee, at an additional charge of €60 + VAT per hour.

10. Legal Obligations and Related Matters

10.1 Intellectual Property Rights

10.1.1 Recognition of Intellectual Property
The Company's website https://hostnetics.gr contain content such as texts, photos, videos, audio recordings, graphics, and programming code in languages such as JavaScript, HTML, and PHP, which are protected under Greek law (Law 2121/93) and international intellectual property conventions.

The entirety of the content on the websites is the property of the Company and is protected by relevant legislation. Copying, modifying, reproducing, translating, distributing, or any other use of any part of the content without prior approval is strictly prohibited.

10.1.2 Use of Logos and Trademarks
The names, services, trademarks, and logos of Hostnetics are the property of the Company or are used under relevant licensing agreements. Visitors or customers are not allowed to use them without written approval from the Company.

10.1.3 Exception Cases
Saving a single copy of content on a personal computer for private, non-commercial use is permitted, provided that the source is indicated and intellectual property rights remain intact. Products or services bearing trademarks of third-party organizations or companies remain their property, and they are responsible for them.

10.2 Customer Obligations and Rights

10.2.1 Accuracy and Updating of Personal Information
The Customer is required to provide complete and accurate information when placing orders and to keep this information up to date, particularly their address, phone number, and email.

If the provided details are inaccurate or not updated, the Company is not responsible for any expiration of the Customer’s services (such as domain, hosting, or SSL certificate) or for any data loss that may result.

10.2.2 Compliance with Regulations
All customers using the Company's services through this website are required to comply with rules derived from Greek and international law. Additionally, they are expected to demonstrate politeness, respect, and appropriate behavior when interacting with the Company and its services.

The Company reserves the right to terminate service provision or cancel membership if these regulations or terms of use are violated.

10.3 Customer Responsibilities and Company Indemnification

10.3.1 Waiver of Claims
By using the Company’s services, the Customer acknowledges and agrees that they will not make any future claims of any nature against the Company for issues arising from the use of its services. This includes liabilities related to actions, content, or information associated with the Customer’s account, as well as issues caused by technical malfunctions, whether due to the Company’s fault or not.

By using our services, you release us from any obligations and liabilities related to any incident and waive any legal, criminal, or financial claims, whether on your behalf or on behalf of a third party.

10.3.2 Support and Indemnification of the Company
If legal or administrative proceedings are initiated against the Company due to the Customer's actions or omissions, the Customer agrees to fully defend the Company. Additionally, the Customer is required to compensate the Company for any expenses, compensations, or other costs incurred from such proceedings, including legal fees and professional charges.

10.4 Limitation of Liability

10.4.1 Content Monitoring
The Company does not have the ability to monitor the content transmitted through its servers nor can it guarantee the quality or accuracy of information appearing on the internet due to its services.

10.4.2 Liability for Third Parties
Furthermore, the Company bears no responsibility for the reliability of third parties or for fulfilling promises made by third parties through its network. It is also not liable for damages that may be caused to the Customer or others, including data losses, delays, service interruptions, or errors, regardless of the cause.

10.4.3 Limitation of Liability for Service Interruptions
The Company holds no responsibility for any loss or damage resulting from the unavailability of its networks or systems. Due to the nature of the Internet and the infrastructures used for data distribution, the Company cannot guarantee uninterrupted operation or the avoidance of technical errors or issues.

In any case, the Company disclaims any liability for damages arising from the use or unavailability of its services.

10.4.4 Information Accuracy and Updates
The Company makes every effort to provide accurate and up-to-date information on its website, including pricing lists and service descriptions. However, it cannot guarantee the complete accuracy or timeliness of this information.

Any errors in information or pricing displayed on the website will be corrected as soon as possible. Customers are encouraged to promptly notify the Company of any inaccuracies so that necessary corrections can be made.

10.4.5 No Obligation to Monitor Content
Under Presidential Decree 131/2003, the Company is not obligated to pre-screen content stored or transmitted by users through its systems. Additionally, the Company does not interfere with the transmission of information, does not select recipients, and does not modify transmitted data.

As a service provider, the Company is not responsible for the content managed by its Customers unless it is notified of illegal activities and fails to take appropriate action.

10.5 Account Management

10.5.1 Account Creation and Access Security

When registering or transferring a domain or account to the Company, the following records are created in the Company’s systems:

• The registered user’s full name.
• Username and password.
• Residential address and contact details (phone, email).
• Payment details.
• Billing details (if provided).

This process ensures that these records are securely stored in accordance with data protection regulations.

10.5.2 Customer Account Access Requests

If an individual requests access to a domain management account owned by the Company but does not have the necessary credentials (e.g., due to lost password or other reasons), access may only be granted if they provide the following proof:

• The name of the original account holder.
• The registered email address.
• The username, if available.
• Payment details used, such as a bank deposit receipt.
• A verified identification document via gov.gr, such as an ID card or passport, confirming that the individual is the legal owner of the above details.

If insufficient proof is provided, the Company cannot grant access unless a valid court order or official directive from a relevant authority (e.g., EETT, ICANN, EURid) is presented. Alternatively, access may be granted with the consent of the original owner, provided that a notarized statement confirming the transfer is submitted.

For processing such requests, an administrative fee of €70 + VAT is required. The process will be completed once the payment is received and the corresponding invoice is issued.

10.5.3 Transfer of Service Ownership to Third Parties

The Company bears no responsibility for determining the ownership of hosted websites, hosting packages, or domain names registered or transferred through its platform.

By registering or using the Company’s services, the Subscriber or any other user declares that the information provided regarding the ownership of websites, domain names, or accounts is accurate, truthful, and complete, without infringing on the intellectual property or other rights of third parties.

Any disputes regarding the ownership of accounts, websites, or domain names are governed by these Terms of Use.

The Company recognizes ownership transfers only if the following conditions are met:

1. Written Statement from the Original Owner
• Submission of a written statement via email, with a legally certified signature from the original owner, confirming the transfer of rights to the new owner (applicant).
• Concurrent submission of a written statement from the new owner, also with a legally certified signature, declaring acceptance of the Company's service terms.
2. Court Order or Certified Agreement
• Presentation of a valid court ruling or a legally certified agreement mandating the transfer of ownership to the new owner.

Transferring website hosting or domain names to a third party may involve additional steps and costs, such as creating a new account with the Company or purchasing a new hosting package.

For processing ownership transfer requests, the Company imposes an administrative fee of €70 + VAT. Ownership will be transferred to the new applicant once payment is received and the corresponding invoice is issued.

10.5.4 Disputes Over Service Ownership

The Company is not obligated to intervene in disputes between individuals or legal entities regarding the ownership or rights of a website or hosting account maintained on its platform.

If multiple users claim ownership of a service or hosting account, and the Company cannot verify the rightful owner or beneficiary, it will attempt to notify the involved parties and require them to resolve the dispute definitively and immediately. The objective is to clarify who the legitimate owner is and who has the legal interest in maintaining the account or website, thereby absolving the Company of any responsibility.

If the dispute is not resolved within a reasonable timeframe, the Company reserves the right to refer the case to the Greek courts while keeping the disputed service unchanged.

Furthermore, if a third party claims access to a hosting account registered under a Customer’s name and has paid for the account or service, they acquire the right to access the service they have paid for.

For reviewing and processing ownership dispute requests, the Company will charge an administrative fee of €70 + VAT. After issuing the corresponding tax document and receiving the payment, ownership will be transferred to the new applicant.

10.5.5 Acceptance of Access Policy

The Customer acknowledges and agrees that the Company’s access control and verification policies are the sole means of verifying access credentials or modifying/transferring access to a web hosting or domain management account to another individual.

The Customer understands that any changes made directly by them or third parties through their online account with the Company do not constitute valid ownership changes and do not legally bind the Company.

Additionally, the Customer acknowledges and accepts the above policies and procedures, agrees not to pursue any claims against the Company regarding actions taken under these procedures, and agrees to waive any legal action arising from them. By accepting these policies, the Customer releases the Company from any liability for damages or other obligations that may result from their enforcement.

10.6 Termination of Agreement

Either party may terminate the agreement without needing to provide a specific reason. The Company is not obligated to refund any amount for the remaining period of the contract if the Customer requests termination for personal reasons or if the agreement is terminated by the Company due to a violation of its terms by the Customer.

The Company reserves the right to suspend, terminate, or restrict access to the services provided to the Customer without any obligation to provide explanations and bears no responsibility for any consequences, whether positive or negative, arising from the termination of a website or any other service on its server. The Customer assumes full responsibility for the fate of the files and emails stored within the Company's infrastructure.

10.7 Alternative Dispute Resolution

In accordance with EU Directive 2013/11/EU, which was incorporated into Greek law through Ministerial Decision 70330/2015, consumers and merchants within EU member states have the option to resolve disputes related to sales contracts or online service agreements electronically. The Online Dispute Resolution (ODR) platform of the European Commission allows complaints to be submitted and enables the selection of a dispute resolution body, with the process being completed within 90 days.

In Greece, this procedure is free of charge and is conducted through the Consumer Ombudsman. Before submitting a request to the ODR platform, the consumer must first attempt to resolve the dispute directly with the service provider.

The Company reserves the right to suspend or terminate any service provided to the Customer at its discretion and bears no responsibility for any consequences arising from the termination of the service, whether positive or negative. The damages are limited to the immediate discontinuation of services.

10.8 Right to Terminate Services

The Company reserves the right to suspend or terminate services to the Customer at its discretion, without any obligation to provide compensation. It bears no responsibility for any consequences, whether positive or negative, arising from the termination of a service or website hosted on its server. Damages are limited to the immediate discontinuation of services.

11. Data Processing

11.1 Data Processing Agreement

The Company, based in Thessaloniki with VAT number 117 86 23 38 and registered at Tax Office: Ionia Thessaloniki, hereinafter referred to as the "Processor", and its Customer, who acquires or will acquire the Company’s services and will be referred to as the "Controller", mutually agree and accept the following:

A. This document constitutes an appendix and an integral part of the remote agreement entered into between the parties (hereinafter referred to as the "Main Agreement"), under which the Processor provides the Controller with services including domain name registration (.gr, .eu, .com, etc.), website hosting (web hosting), SSL certificate issuance, and technical support for the optimal operation of these services.

B. During the execution of the Main Agreement, the Controller may provide the Processor with personal data, in accordance with EU law and the applicable Greek legislation, including Regulation 679/2016 (General Data Protection Regulation – GDPR).

C. The Processor may be required to process personal data on behalf of the Controller in order to fulfill the agreement.

The parties have agreed on the following:

1. The Controller assigns the Processor the management of Personal Data only for the period required to fulfill the obligations arising from the Main Agreement. Processing of such data shall be limited to fulfilling these obligations unless otherwise agreed in writing between the parties. These terms are subject to the provisions of this agreement.
2. The Processor shall process Personal Data exclusively and only for the purposes defined in the Main Agreement, and always in accordance with the explicit instructions of the Controller. An exception to this rule applies only if the Processor is required to act otherwise due to a legal obligation under applicable laws.
3. If the Controller provides the Processor with Personal Data that is not necessary for the execution of the Main Agreement, the Processor must immediately notify the Controller and subsequently destroy or permanently delete the data. The Processor does not require the Controller’s approval to carry out this action, and any objection from the Controller may be disregarded.
4. Data processing shall take place exclusively within the European Union (EU) or the European Economic Area (EEA). If for any reason data needs to be transferred outside these areas, the Controller must be notified and provide written consent. Such transfers are subject to all applicable laws and regulatory provisions concerning the transfer of data outside the EU and EEA, as defined by applicable legislation.
5. The Processor is obligated to store Personal Data in a separate file from any other data it may process for other clients or third parties, ensuring transparency and proper data handling.
6. The Processor must implement appropriate technical and organizational measures to ensure the security of personal data, protecting it against loss, destruction, or unauthorized access, while maintaining an appropriate level of security based on the nature of the data and the risks involved in its processing.
7. Upon the Controller’s request, the Processor must provide all necessary information regarding data protection measures, ensuring full transparency and compliance with applicable data protection laws.
8. The Processor must ensure that its personnel, particularly those with access to Personal Data, are properly trained and possess the required knowledge and skills to comply fully with this agreement’s obligations.
9. If a Data Subject directly contacts the Processor to exercise their rights concerning processed data, the Processor is required to immediately forward the request to the Controller and act only according to the Controller’s instructions without delay.
10. The Processor must provide all necessary assistance to the Controller to ensure compliance with data protection laws.
11. In the event of a Personal Data Breach, the Processor must immediately notify the Controller of any accidental or unauthorized destruction, loss, or breach of personal data.
12. The Processor must assist the Controller in notifying the appropriate authorities or Data Subjects in the event of a security breach if required.
13. The Processor may inform the Controller in writing if it believes that any data processing activity may violate the law. In such a case, the Processor may suspend the processing until it receives further instructions from the Controller.
14. Upon completion of the Main Agreement, or at the Controller’s request, the Processor must return all data and documents to the Controller or delete them within 15 days, in accordance with applicable laws.
15. The Processor may subcontract data processing only if the required conditions under this agreement are met and the Controller has been notified and has given written consent.
16. If the Controller is also acting as a Processor, this relationship is considered Subprocessing, and all terms of this agreement will apply.
17. The Controller’s liability for any damage resulting from this agreement is limited to the total amount of the Main Agreement.
18. Any violation of this agreement may result in a material breach of the Main Agreement.
19. Delays in exercising any rights under this agreement shall not constitute a waiver of those rights.
20. If any provision of this agreement is deemed invalid, the parties agree to replace it with a provision that achieves the same objectives as the original.
21. Notices between the parties may be sent via email or fax, unless otherwise required by law.
22. Any modifications or additions to this agreement must be made in writing.
23. This agreement supersedes all previous agreements between the parties regarding the processing of personal data.
24. Greek Law shall govern this agreement, and the courts of Thessaloniki shall have jurisdiction.
25. In case of any conflict between this agreement and the Main Agreement, the terms of this agreement shall prevail.

12. Acceptance of Terms of Use & Privacy Policy

12.1 General Provisions and Validity of Terms

12.1.1 Applicable Law and Jurisdiction

The terms of use for the website https://hostnetics.gr have been drafted in accordance with Greek Law, European Union legislation, and relevant International Treaties. These terms are interpreted based on the principles of good faith, fair commercial practices, and the social and economic purpose of the law.

12.1.2 Nullification of Terms

If any term or provision of these terms is deemed invalid or unenforceable, this shall not affect the validity of the remaining terms. In such a case, the parties shall make every effort to replace the invalidated terms with others that reflect the original intent.

12.1.3 Third-Party Software

The Company provides the user with third-party software, depending on the selected services. The terms of use for such software may differ from those of the Company. Users must accept these third-party software terms and acknowledge that the Company does not provide support or warranties for the functionality of these products.

12.1.4 Validity of This Document

These terms replace any previous agreements, negotiations, or statements between the Customer and the Company, whether oral or written. Any dispute arising from these terms shall be governed by Greek Law, and the courts of Thessaloniki shall have jurisdiction.

12.1.5 Changes to the Terms of Use

The Company reserves the right to modify or revise the Terms of Use without prior notice. The Customer is responsible for staying informed about any changes via the Company’s website, where the latest version of the terms will always be available.

12.2 Explicit Consent and User Obligations

12.2.1 User Commitment and Responsibility

The Customer explicitly states that they have read, understood, and accepted the terms of use of the website https://hostnetics.gr. Furthermore, they agree to comply with the rules of Greek and International Law, as well as telecommunications legislation, and to refrain from any illegal or unethical use of the website and the Company’s services.

12.2.2 Consent for the Processing of Personal Data

By accepting the Terms of Use, the Customer also consents to the processing of their personal data, as defined in the Company’s Privacy Policy. This consent is expressed through online acceptance of the terms (e.g., via the "I have read, agree to, and accept the Terms of Use" checkbox) before performing any action or placing an order in the Company’s system.

12.2.3 Acceptance of Terms and User Consent

With the explicit and unconditional consent of the Customer through the acceptance forms for the Privacy Policy and Terms of Use, and with the recording of the time and IP address from which the consent was given, it is presumed that the Customer is fully informed and agrees with all of the Company’s terms before using any of its services or products.

13. Terms and Conditions for Promotions

13.1 General Promotion Terms

• Promotions apply exclusively to new purchases (not for renewals, transfers, or modifications) unless otherwise stated in a specific offer.
• Promotional prices may change at any time without prior notice.
• Discounts are applied and displayed in the shopping cart.
• All prices include VAT.
• Each promotion can be used up to three (3) times per registered email.
• Creating multiple accounts to repeatedly use a promotion is strictly prohibited.
• Special discounts cannot be combined with other promotions, discounts, or marketing campaigns.
• The Company reserves the right to cancel products or deny the application of a promotion if it is deemed fraudulent or abusive.
• If misuse of a promotion is detected (such as exceeding usage limits or creating multiple accounts to exploit an offer), the Company may charge the full price for products purchased fraudulently.

13.2 Special Promotion Terms for Domain Names

• Discounts apply only to new registrations of specific TLDs listed in the respective promotion.
• Discounts do not apply to taxes, transfers, premium domains, or pre-registration fees.
• Domain name registrations and renewals are non-refundable and are subject to the general terms of use.
• Certain domains may be charged up to 10 days before their renewal date.

13.3 Special Promotion Terms for Web Hosting

• When purchasing a web hosting package under a promotion, if website migration is requested from a previous hosting plan, there is an additional charge of €25 + VAT, plus extra costs depending on the number of websites being transferred.

13.4 Automatic Service Renewal

• After the initial promotional period ends, the discounted products will renew at the standard catalog prices.

13.5 General Terms

• By using the website and/or purchasing products and services, you agree to and are bound by the Company’s Terms of Use.